At Rudraksha Japam, we are committed to providing our customers with quality products and a satisfactory shopping experience. This Refund, Return & Replacement Policy explains the conditions and process applicable to returns, replacements, exchanges, and refunds for products purchased through https://www.rudrakshajapam.com.
By placing an order on our website, you acknowledge and agree to the terms of this policy.
Eligibility for Returns & Replacement
Customers may request a return or replacement within 7 days from the date of delivery in the following situations:
- The product received is defective.
- The product was damaged during delivery.
- An incorrect product was received.
- An item is missing from the delivered order, subject to the requirements mentioned below.
To qualify for a return or replacement, the product must generally be in its original condition, unused, undamaged by the customer, and accompanied by its original packaging, tags, accessories, certificates, and other items supplied with the product, wherever applicable.
Customers may be required to provide clear photographs and/or videos showing the product, packaging, shipping label, and the issue reported. Our team may review the submitted evidence before approving a return, replacement, exchange, or refund.
Approved returns will generally be picked up from the same address to which the original order was delivered.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact us as soon as possible and within 7 days of delivery.
Please provide clear photographs and/or videos of the product and its packaging so that our team can assess the issue.
Once the claim is reviewed and approved, we may offer a replacement, exchange, store credit, or refund, as applicable under this policy.
Missing Items
Customers must report any missing item within 72 hours of delivery. Claims reported after this period may not be entertained.
For a missing-item claim, customers are required to provide a clear and continuous unboxing video of the package. The video should clearly show the unopened package, shipping label, opening of the package, and the contents received.
If a clear unboxing video is not available, we may be unable to verify the missing-item claim and may not be able to approve a return, replacement, exchange, or refund for the missing item.
Issues With Replacement or Exchange Products
If a customer has already received a replacement or exchange product and subsequently reports an issue with that replacement or exchange product, the customer must provide a clear unboxing video of the replacement or exchange package as proof.
If an unboxing video is not available, we may not be able to verify the reported issue and may not be able to process or approve a further return, replacement, exchange, or refund.
Non-Returnable Items
The following products or situations may not be eligible for return, replacement, exchange, or refund:
- Products that have been used, worn, altered, or damaged by the customer.
- Products damaged due to improper handling, storage, or use by the customer.
- Products returned without the original packaging, accessories, tags, certificates, or other components where applicable.
- Products returned after the applicable return period.
- Products for which the customer is unable to provide the required evidence where such evidence is necessary to verify the claim.
Any product-specific exclusions mentioned on the product page or at the time of purchase will also apply.
Return & Replacement Process
1. Initiation
To request a return, replacement, exchange, or refund, contact our customer support team within the applicable time period with your order number and details of the issue.
Please send your request to:
Email: rudrakshajapam98@gmail.com
You may also contact us by phone at:
- +91-9259621937
- +91-7088449368
2. Verification and Approval
Our team will review the request and any photographs, videos, or other supporting information submitted by you.
Please wait for confirmation and approval from our team before sending any product back. Products returned without prior approval may not be accepted.
3. Return Pickup
Where a return is approved, we may arrange pickup from the address where the original order was delivered or provide further return instructions.
Customers should ensure that the product is properly packed and includes the required original packaging and accessories before handing it over for return.
4. Product Inspection
Once the returned product is received, it may be inspected by our team to verify the reported issue and determine eligibility for replacement, exchange, store credit, or refund.
Approval of a return request does not automatically guarantee a refund or replacement if the returned product does not meet the eligibility requirements of this policy.
Refund Policy
For eligible products returned within the applicable 7-day return period, customers may receive Store Credit equivalent to the value of the eligible returned product(s), subject to successful verification and approval.
Where a refund to the original payment method is approved, a processing fee of ₹100 may be deducted from the refund amount.
If a product is confirmed to have been defective or damaged upon delivery and the return is successfully processed, the customer may receive Store Credit equivalent to the eligible product value, subject to the terms of this policy.
For partial returns, the Store Credit or approved refund will generally correspond only to the value of the specific product(s) successfully returned and approved, and not the entire order value.
Store Credit
Where Store Credit is issued, the credit will be provided to the customer through the method determined by Rudraksha Japam and may be subject to applicable terms, validity periods, and usage conditions communicated at the time of issuance.
Store Credit is generally not transferable or redeemable for cash unless required by applicable law or otherwise approved by Rudraksha Japam.
Replacement Policy
If the customer chooses an eligible replacement and the replacement request is approved, the replacement product will generally be shipped after the original product has been received and successfully processed.
We generally aim to dispatch approved replacement products within 4 days from the date of receiving the returned product, subject to product availability and other operational circumstances.
If the requested replacement product is unavailable, we may offer an alternative product, Store Credit, or another appropriate resolution.
Refund Processing Time
Once a return has been received and approved, the applicable Store Credit or refund will be processed within a reasonable period.
The time taken for a refund to appear in the customer’s bank account or payment method may also depend on the payment gateway, bank, card issuer, or other financial institution involved in the transaction.
Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests may not be accepted once an order has been processed, packed, dispatched, or handed over to the delivery partner. In such cases, the customer may need to follow the applicable return procedure after delivery, subject to the eligibility requirements of this policy.
Quality and Authenticity
Authenticity
Rudraksha Japam is committed to providing genuine and authentic products sourced through our supply chain and quality-control processes.
We take reasonable steps to verify the quality and authenticity of products offered through our website.
Quality
We strive to ensure that products supplied to customers meet our applicable quality standards before dispatch.
However, natural products may have variations in appearance, size, shape, color, texture, or other characteristics. Such natural variations do not necessarily constitute a defect.
No Guarantee of Specific Benefits
Rudraksha Japam does not guarantee that customers will experience any specific spiritual, religious, health, financial, emotional, or other benefits from the use of our products.
Any traditional, spiritual, cultural, or other descriptions associated with our products are provided for informational purposes and should not be interpreted as a guarantee of a particular result or outcome.
Returns, replacements, exchanges, or refunds will not be approved solely because a customer did not experience a particular perceived or expected benefit from a product, unless otherwise required by applicable law.
Important Return Conditions
- Return or replacement requests must be made within the applicable return period.
- Missing-item claims must be reported within 72 hours of delivery.
- A clear unboxing video may be required for missing-item claims.
- A clear unboxing video may also be required for issues reported with replacement or exchange products.
- Customers should not send products back without receiving return approval or instructions from our team.
- Products must be returned in the required condition and with applicable original packaging and accessories.
- Return approval is subject to verification and inspection of the returned product.
Contact Information
For any questions, concerns, or assistance regarding returns, replacements, exchanges, refunds, or product quality, please contact Rudraksha Japam using the details below:
Rudraksha Japam
Email: rudrakshajapam98@gmail.com
Alternate Email: komalyadav7111997@gmail.com
Phone:
+91-9259621937
+91-7088449368
Address:
Jwalapur, Near Vaishno Devi Temple,
Haridwar, Uttarakhand – 249407, India
Website: https://www.rudrakshajapam.com
Changes to This Policy
Rudraksha Japam may update or modify this Refund, Return & Replacement Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any updated version of this policy will be published on this page. Customers are encouraged to review this policy before placing an order.